POPIA

Who This Applies To

This policy applies to all individuals whose personal information is processed by Gateway Visas & Docs, including clients, website visitors, and any third parties whose information is provided to us in the course of our services.

What Personal Information We Collect

Depending on the service requested, we may collect the following categories of personal information:

• Full name and identity number
• Contact details (email address, phone number, physical address)
• Passport and travel document details
• Immigration history and visa records
• Medical information where required for specific applications
• Criminal record information where relevant to the service
• Banking details for payment processing

We only collect information that is necessary for the purpose for which it is being used.

How We Use Your Information

Your personal information is used to:

• Process and submit applications on your behalf
• Communicate with you regarding your case
• Comply with legal and regulatory obligations
• Improve the quality of our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Lawful Basis for Processing

We process your personal information on the following grounds:

• Your consent, provided at the time of engagement
• The performance of a contract to which you are party
• Compliance with a legal obligation
• Our legitimate business interests, where these do not override your rights

Sharing of Information

In the course of delivering our services, your information may be shared with:

• Relevant government departments (e.g. Department of Home Affairs, SAPS)
• Embassies and consulates
• Accredited medical practitioners
• Third-party service providers bound by confidentiality agreements

All third parties are required to handle your information in compliance with POPIA.

Retention of Information

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Once no longer needed, information is securely deleted or anonymised.

Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal obligations
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer at the details below.

Updates to This Policy

We may update this POPIA Compliance page periodically to reflect changes in legislation or our practices. The date at the top of this page reflects the most recent revision.